Refund policy

  • Refunds are only available for orders placed on our website that are cancelled within 3 days of purchase, provided the snacks have not already been shipped.
  • No refunds will be issued for opened or partially consumed snacks, unless the product is demonstrably damaged or defective upon delivery.
  • In the event of a damaged or incorrect delivery, please contact customer service within 14 days of receiving your order for a replacement or refund.
  • Customer provides return shipping
Specific Scenarios:
  • Pre-order Cancellations:
    • We do not accept cancelations on pre-order items. This includes all items in the order. Please only order preorder items if you would like to keep the products and all others included in that order.
  • Delivery Issues:

    • If your order is significantly delayed or undeliverable due to unforeseen circumstances, we will work to resolve the issue and may offer a partial refund or replacement snacks at our discretion.

How to Request a Refund:
  • Contact our customer service team via email at Aslapsnack@gmail.com to initiate a refund request.
  • Provide your order number and a brief explanation of the reason for the refund request.
  • We will review your request and process refunds within 7 business days if approved.
Important Considerations:
  • This refund policy is subject to change at any time, so please refer to the latest version on our website.
  • We reserve the right to deny refund requests in cases of suspected abuse or fraudulent activity.
  • By placing an order on our website, you agree to the terms and conditions outlined in our refund policy.